Phone Systems
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Contact Center Solutions
Call Recording
Enterprise Mobility
Extending enterprise mobility by empowering the mobile workforce to communicate efficiently and cost-effectively.
ShoreTel Mobility extends the full power of a desk phone and Unified Communications capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.
Businesses of all sizes are deploying ShoreTel Mobility to address the key challenges associated with mobile phone use: soaring international roaming costs, poor in-building coverage, and integration into corporate PBX and Unified Communications systems.
Not only is ShoreTel Mobility an inherent component of the ShoreTel system, but it also easily integrates with other PBX systems, including those from Cisco, Avaya, Alcatel-Lucent, and UC systems such as Microsoft OCS.
ShoreTel Mobility extends the full power of a desk phone and Unified Communications capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.
Businesses of all sizes are deploying ShoreTel Mobility to address the key challenges associated with mobile phone use: soaring international roaming costs, poor in-building coverage, and integration into corporate PBX and Unified Communications systems.
Not only is ShoreTel Mobility an inherent component of the ShoreTel system, but it also easily integrates with other PBX systems, including those from Cisco, Avaya, Alcatel-Lucent, and UC systems such as Microsoft OCS.
ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments.
At the core of the solution is an integrated suite of capabilities that enable contact centers to manage costs effectively, maximize productivity, and even enable new revenue streams. Included are:
At the core of the solution is an integrated suite of capabilities that enable contact centers to manage costs effectively, maximize productivity, and even enable new revenue streams. Included are:
- Contact call routing/queuing that allows customers to tailor the caller’s experience .
- Multimedia contact routing/queuing that permits customers to apply the same business rules to email and chat sessions that they would use for voice calls.
- Outbound dialing offering enterprises the ability to reach out proactively to prospects and customers.
- Interactive voice response (IVR) for organizations to customize interactions with callers, collect information for optimal routing, and provide self-service alternatives.
- Flexible reporting features, including an easy-to-use, pre-built integrated custom report builder.
- Integrated scheduling and distribution features enable a "set-it and forget it" solution to getting the right information for managing both agents and the contact center overall.
- Advanced Redundancy ensures that calls reach the right agents through hardware and WAN failures for maximum system availability.
- Powerful remote worker functionality offers agents and supervisors the flexibility to work from home, or from any site, and to access powerful desktop applications on the device of their choice – VPN phone, home phone, or softphones.
- Unified desktop client for agents and supervisors enables all agents to escalate a call to experts using chat or video, thus enabling single-call resolution.
Call recording can play a valuable role in providing quality assurance for business. OAISYS is a leading developer of call recording and contact center management solutions for a wide range of organizations. The OAISYS voice documentation and interaction management solutions help companies with a variety of industries attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback, and management. Compatible with leading business communications platforms, OAISYS Tracer and Talkument applications enable companies to improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns.
Cabling Services
A crucial part of every business communication network is the cabling infrastructure. Structured wiring can include one of the many services we provide:
- Category 3, 5, 5e, 6, and 7 Data Cabling
- Fiber Optics
- Coaxial and CCTV
- Underground and Aerial connections
- Alarm, Security, and Card Access
Telecom Services
Wireless
Conferencing Solutions
Sonoran Integrations, a master telecom agency, offering telecommunication consulting, brokerage services and account/project management services for businesses.
As your trusted telecom consultant, we guide you through the daunting and time consuming task of evaluating, selecting, implementing and managing telecommunication services for your business. We save you time in the process so you can save money and get greater efficiency from your telecom services.
We do Business Telecom, Your Way by offering our business clients the following:
- Typical savings of 10%-70% on existing monthly telecom services.
- Unbiased, independent telecom optimization consultation, analysis and service design.
- A choice of telecom services and technologies from more than 20 providers locally and nationally, including High Speed Internet, Local Voice, Long Distance, Bundled Small Business Voice and Data Solutions, WAN, VoIP, Conferencing, Fax to Email and more…
- Manage the implementation of services so you can stay focused on your priorities.
- Provide ongoing account management & support for the life of your services.
- All of this, at no additional cost to you!
Mobile users and devices are on track to outnumber desktops, and enterprise networks are moving rapidly from wired to wireless as the primary way to connect.
Sonoran Integrations proudly utilizes Aruba Network Solutions when
Users expect secure, reliable, and consistent access to network services, regardless of their location or their mobile device. At the same time, the IT organizations that are responsible for the network infrastructure are under continued pressure to do more with less.
These are the dynamics that have prompted Aruba to introduce the next-generation network access architecture – the Aruba Mobile Virtual Enterprise (MOVE).
Aruba MOVE™ unifies disparate wired and wireless access methods into one cohesive access solution – for traveling business professionals, remote office workers, corporate headquarters employees and guests. Access privileges are based on user identity, and this dictates the type of network resources each person is entitled to.
With Aruba MOVE, the entire enterprise workforce has consistent, secure access to the appropriate network resources based on who they are – no matter where they are, what device they’re using or how they’re connected.
Sonoran Integrations proudly utilizes Aruba Network Solutions when
Users expect secure, reliable, and consistent access to network services, regardless of their location or their mobile device. At the same time, the IT organizations that are responsible for the network infrastructure are under continued pressure to do more with less.
These are the dynamics that have prompted Aruba to introduce the next-generation network access architecture – the Aruba Mobile Virtual Enterprise (MOVE).
Aruba MOVE™ unifies disparate wired and wireless access methods into one cohesive access solution – for traveling business professionals, remote office workers, corporate headquarters employees and guests. Access privileges are based on user identity, and this dictates the type of network resources each person is entitled to.
With Aruba MOVE, the entire enterprise workforce has consistent, secure access to the appropriate network resources based on who they are – no matter where they are, what device they’re using or how they’re connected.
ShoreTel's Converged Conferencing delivers a next-generation collaboration solution with an intuitive, easy-to-use interface that brings audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording together in one solution.
With all of these vital collaboration tools available at the click of the mouse, communications improve to provide faster responses to your customers and more informed decisions for your business.
ShoreTel Converged Conferencing is an internal solution that pays for itself through the elimination of expensive audio and web conferencing services. What's more, with the ability to share your documents and applications - and even take control of a remote PC - you can reduce travel costs across the enterprise by eliminating the need for so many face-to-face visits.
Key Features:
With all of these vital collaboration tools available at the click of the mouse, communications improve to provide faster responses to your customers and more informed decisions for your business.
ShoreTel Converged Conferencing is an internal solution that pays for itself through the elimination of expensive audio and web conferencing services. What's more, with the ability to share your documents and applications - and even take control of a remote PC - you can reduce travel costs across the enterprise by eliminating the need for so many face-to-face visits.
Key Features:
- In-House Conferencing Appliance
- Integrated Web Collaboration
- Dial-Out Capability
- Secure Audio and Web Conferencing
- Side Bars
- IM Integration
- Conference Recording
- File Cabinet
- Outlook Integration
- Application, Web Based Solution
- Improve Communications
- Eliminate Costs for Collaboration Services
- Improve Customer Satisfaction
- Reduce Management Time and Costs
- Stop Worrying About Information Security
- Improve Employee Productivity
- Reduce On-Going Travel Costs
- Quickly Communicate to Broad Audiences
