John Gastaldo

I help organizations enable a 'work from anywhere' mentality by bringing their technology into the modern collaborative, transparent, connect, analytical age with NO capital outlay.

Recent Posts

How SMBs Can Benefit from Cloud Solutions & Services?

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Customer Experience ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management Customer Satisfaction Customer Relationship Management Customer Service UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services

Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime.

SMBs, in particular, are looking to get the most productivity out of their technology. Most don’t have an IT staff—and some don’t even have an IT budget, to speak of—so every technology purchase must have a direct impact on the SMB’s bottom line.

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How Cloud Solutions can Improve Customer Relationships

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Customer Experience ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management Customer Satisfaction Customer Relationship Management Customer Service UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services

Any company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.

But the tools you use to interact with your customers are just as important as how you treat your customers. If they frequently experience dropped calls, clueless customer service reps or trouble connecting with your company, it won’t be long before those customers look to your competitors to conduct their business.

That’s why your technology and technical support is a critical component of your customer service strategy. With a mobile, in office feel, your employees can provide the best possible customer interaction no matter where they are.  Giving your employees secure, reliable access to the tools they need anywhere, will enable your customers to communicate easily with your company, anytime, for any reason.

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Ransomware on the Rise - "Locky"

IT Department as a Service ITaaS Cloud IT Services IT Managed Services Technology Risk Awareness IT as a Service

According to recent reports, massive volumes of JavaScript attachments are being spammed out that contain dangerous ransomware. Sonoran recommends taking the following additional precautions to protect yourself:

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Helping You Design & Manage Everything You Need in a Mobile, Competative Enviroment

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services

Every business, regardless of size or focus, relies on its communications & IT systems. Without reliable technology, the critical interaction between employee and customer can’t happen, which means your business won’t grow and thrive.

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Solutions that Maximize Your Control

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services

You may have realized that your IT & Communications systems are no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need are solutions that will minimize disruptions to your business and extend 'in the office' feel to your mobile workforce, all at a reasonable cost.  Most importantly, you want to be able to control how you use, manage and pay for these services over the long term.

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Spend on Mobility, Inherit Disaster Recovery

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Remote Workers Customer Experience ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management Office Anywhere CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management Customer Satisfaction Business Continuity UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services Collaboration Employee Productivity Disaster Recovery

We all know disaster can strike anytime—a broken water pipe, fire, weather event… all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount.

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A 10 Question Evaluation for Your Technology

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Remote Workers Customer Experience ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management Office Anywhere CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management Customer Satisfaction UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services Collaboration Employee Productivity

Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.

We want to help you invest in ways to make sure you’re harnessing the power of all of your technological business resources. f you’re not already considering Cloud IT & Communications solutions, you should be.

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10 Ways Your Technology Improves Your Customers’ Experience

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Remote Workers Customer Experience ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management Office Anywhere CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management Customer Satisfaction UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services Collaboration Employee Productivity

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.

Is your technology and processes serving you like you serve your customers?

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Are Your Old Systems Hindering Your Employees’ Productivity?

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Remote Workers ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management Office Anywhere CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services Collaboration

Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want). The result often is an increase in productivity and a more satisfied workforce—a win-win for companies and their employees alike.

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Get the Most from IT & Communications, in the Cloud

IaaS MaaS Contact Center as a Service IT Department as a Service Mobility as a Service Cloud Communication Remote Workers ITaaS Infrastructure as a Service Cloud IT Services Cloud Based Systems Desktop as a Service Email Management Office Anywhere CCaaS Video Conferencing as a Service Help Desk as a Service Mobile Asset Management UCaaS VCaaS DaaS HDaaS Unified Communications as a Service Managed Carrier Services Collaboration

Take a look at how your employees are working—chances are, a good number of them are mobile, working from anywhere but the office and at times beyond the 9-to-5 workday. But no matter where they are and when they’re working, they need to have the necessary tools to do their jobs and collaborate with each other and their clients. You need to give them that functionality, and at a price that won’t break your budget.

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