Sonoran Rated “World Class” in Customer Satisfaction by Independent Source
Phoenix, AZ, May 12, 2014—Sonoran Integrations today announced it has earned a ShoreTel® partner customer experience award. ShoreTel, the leading provider of brilliantly simple phone systems and unified communications solutions, recently announced award recipients for the first half of the partner year (October 2013 through March 2014), and Sonoran was honored as a customer satisfaction achiever in its Champion Partner program.
“An award such as this is a testament to our commitment to excellence in customer satisfaction,” said Kyle Miley, Sonoran President. “As a ShoreTel Champion Partner, it’s imperative that we deliver services in accordance with the standards set forth by the ShorTel product line.”
Sonoran specializes in delivering ShoreTel’s solutions portfolio and training and supporting end-customers. Sonoran has deep expertise in disciplines such as LAN, WAN, call center, voice and data application integration. Sonoran and ShoreTel share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of ownership.
The partner customer experience award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.
“We’re pleased to acknowledge Sonoran and their achievement in customer satisfaction,” said David Petts, senior vice president of worldwide sales at ShoreTel. “Sonoran exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers.”
Sonoran Integrations opened its doors in 2003 as the communications industry was beginning to welcome VoIP. We searched through all IP-based platforms to partner with the finest manufacturers. Sonoran Integrations enjoys the highest ShoreTel Partner designation. We were awarded Gold Partner status for a combination of volume, certifications, and most importantly – customer satisfaction. We are the only ShoreTel Gold Certified partners headquartered in Arizona. For more information, visit www.sonoranintegrations.com.
About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.