Communication - More than a tin can & string

81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected employee and customer experience. They recognize that providing employees with a more aligned communications platform will empower them to deliver a superior experience for customers. As with any new technology, there are several misconceptions and questions to consider.

Secrets of a Salesperson #2: The Real Story on Reliability

We’ve all heard the hype. Ask any cloud carrier salesperson and they’ll tell you, “We’re the best! We are rated the most reliable service! We rank above the competitors!”

The problem is, they ALL say that.

So how do you gauge who truly is reliable?

There’s a reason the saying, “Nothing is sure but change,” has become a cliché. 

In the business world, companies seem to either be looking to buy or looking to be bought. The swapping of corporations has become as common as trading lunch box goodies in a school cafeteria. So, it should come as no surprise when we hear announcements such as Mitel’s recent acquisition of ShoreTel.

Cloud. Such a simple word...so why is it so scary? 

To most people, the term “traditional telecom” conjures an image landline phones and perhaps old-fashioned telephone poles. Telecom companies provided a way for people to communicate with others instantly over long distances. These connections were achieved through laying hundreds of thousands of miles of cable above and below ground and underwater.

It’s that time where the new year is upon us.

When you work remotely, or go on frequent business trips, staying up to date with your meetings and conferences can be challenging. This is especially true if you’re still using a landline or basic cell phone to communicate.

We know that switching phone services sounds like a hassle, but are you aware how much you could save if you do?

The thought of switching phone systems can be intimidating. You must think of which system you want to switch to, as well as the costs, features, and technical complexities of each. Unfortunately, switching systems isn’t simple. But when you have the right mindset, the whole process becomes a lot easier.