We know that switching phone services sounds like a hassle, but are you aware how much you could save if you do?
Chasing leads, making sales, collecting bills...what do all of these things have in common? In a commercial setting, they generally all take place over the phone. If you're finding that these phone-centric transactions you and your employees are responsible for, are performing below par, there's a good chance your telecom infrastructure is overdue for an upgrade.
The thought of switching phone systems can be intimidating. You must think of which system you want to switch to, as well as the costs, features, and technical complexities of each. Unfortunately, switching systems isn’t simple. But when you have the right mindset, the whole process becomes a lot easier.
Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime.
SMBs, in particular, are looking to get the most productivity out of their technology. Most don’t have an IT staff—and some don’t even have an IT budget, to speak of—so every technology purchase must have a direct impact on the SMB’s bottom line.
Any company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.
But the tools you use to interact with your customers are just as important as how you treat your customers. If they frequently experience dropped calls, clueless customer service reps or trouble connecting with your company, it won’t be long before those customers look to your competitors to conduct their business.
That’s why your technology and technical support is a critical component of your customer service strategy. With a mobile, in office feel, your employees can provide the best possible customer interaction no matter where they are. Giving your employees secure, reliable access to the tools they need anywhere, will enable your customers to communicate easily with your company, anytime, for any reason.
Every business, regardless of size or focus, relies on its communications & IT systems. Without reliable technology, the critical interaction between employee and customer can’t happen, which means your business won’t grow and thrive.
You may have realized that your IT & Communications systems are no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need are solutions that will minimize disruptions to your business and extend 'in the office' feel to your mobile workforce, all at a reasonable cost. Most importantly, you want to be able to control how you use, manage and pay for these services over the long term.
We all know disaster can strike anytime—a broken water pipe, fire, weather event… all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount.
Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.
We want to help you invest in ways to make sure you’re harnessing the power of all of your technological business resources. f you’re not already considering Cloud IT & Communications solutions, you should be.
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
Is your technology and processes serving you like you serve your customers?