The word superhero brings to mind images of heroic characters in flashy outfits that have amazing powers enabling them to save the world time and time again. Their secret identity, motivation and extraordinary abilities enable them to handle difficult situations with ease and inspires the mere mortals around them. But who or what is the true superhero that supports your organization? Who propels your employees to superior levels of productivity and drives excellent customer experiences? It is your Unified Communications solution. Otherwise referred to as UC in the underground superhero world. Your Unified Communications day in and day out are on a mission to collaborate in real time, increase teamwork and cohesiveness all in an effort to reach operational excellence.
Globally, Unified Communications continues to expand at a rapid pace as its development positions the technology to meet broader enterprise business requirements. 2017 will see many changes especially involving cloud-based solutions, mobility friendly environments and improved digital assistance.
Does your idea of a white winter wonderland look more like a tropical beach with gleaming sand versus a pile of snow on your front lawn? Many of us dream of escaping South when winter hits, but then the reality of work and too few vacation days usually jolts us awake.
It’s that time where the new year is upon us.
2017 is almost upon us. Time for a fresh start and a refreshed take on your business. With new business ideas come new technologies to make our lives easier. Whether it’s a game-changing software, or updates and bug fixes, it’s time to start planning what technology stays in 2016 and what moves forward with your business. Here are the top five technology trends you should expect in 2017:
We know that switching phone services sounds like a hassle, but are you aware how much you could save if you do?
You may have heard about us, from a business contact or IT personnel, or you may have just recently found us in your ongoing search for increased efficiency for your company. No matter how you found us, we are glad you did!
Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime.
SMBs, in particular, are looking to get the most productivity out of their technology. Most don’t have an IT staff—and some don’t even have an IT budget, to speak of—so every technology purchase must have a direct impact on the SMB’s bottom line.
Any company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.
But the tools you use to interact with your customers are just as important as how you treat your customers. If they frequently experience dropped calls, clueless customer service reps or trouble connecting with your company, it won’t be long before those customers look to your competitors to conduct their business.
That’s why your technology and technical support is a critical component of your customer service strategy. With a mobile, in office feel, your employees can provide the best possible customer interaction no matter where they are. Giving your employees secure, reliable access to the tools they need anywhere, will enable your customers to communicate easily with your company, anytime, for any reason.