In mid-august, Drew Fitzgerald with, the Wall Street Journal reported on a number of malicious fiber optic cable cuts in the San Francisco area. These incidents can influenced bandwidth speeds and communication activities as mundane as Amazon purchases or more importantly 911 call routing. Case after case of these types of activities are reported each, day, month and year. So many so, that the Federal Bureau of Investigation has been brought in to help track patterns and resolve issues in these attacks.
It’s no secret that the best way to keep a customer, is to keep them happy. Today technology has evolved along with customer expectations. Now as a leader in your organization your role has grown to include a vast number of other responsibilities. You can’t just walk the floor of your office with your coffee mug to monitor and evaluate the state of activity within the organization.
Today’s leaders wear numerous hats. It varies from one organization to another but in many cases on top of normal day to day, expected work load, leaders are being asked to:
- Oversee scheduling
- Analyze data and construct reports
- Update and maintain best practices processes and other internal-facing collateral
- Monitor personnel records (e.g. vacation days, work attendance)
- Make sure all procedural requirements are being met