81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected employee and customer experience. They recognize that providing employees with a more aligned communications platform will empower them to deliver a superior experience for customers. As with any new technology, there are several misconceptions and questions to consider.
Forward-thinking companies are ditching their hardware, dropping their phone carrier lines, and moving communications to the cloud to utilize voice as a service (VaaS). What’s causing this mass migration?
Here are just a few reasons that companies of all sizes are making this strategic move, and why it might be beneficial for you, too:
Globally, Unified Communications continues to expand at a rapid pace as its development positions the technology to meet broader enterprise business requirements. 2017 will see many changes especially involving cloud-based solutions, mobility friendly environments and improved digital assistance.
Does your idea of a white winter wonderland look more like a tropical beach with gleaming sand versus a pile of snow on your front lawn? Many of us dream of escaping South when winter hits, but then the reality of work and too few vacation days usually jolts us awake.
Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime.
SMBs, in particular, are looking to get the most productivity out of their technology. Most don’t have an IT staff—and some don’t even have an IT budget, to speak of—so every technology purchase must have a direct impact on the SMB’s bottom line.
Any company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.
But the tools you use to interact with your customers are just as important as how you treat your customers. If they frequently experience dropped calls, clueless customer service reps or trouble connecting with your company, it won’t be long before those customers look to your competitors to conduct their business.
That’s why your technology and technical support is a critical component of your customer service strategy. With a mobile, in office feel, your employees can provide the best possible customer interaction no matter where they are. Giving your employees secure, reliable access to the tools they need anywhere, will enable your customers to communicate easily with your company, anytime, for any reason.
Every business, regardless of size or focus, relies on its communications & IT systems. Without reliable technology, the critical interaction between employee and customer can’t happen, which means your business won’t grow and thrive.
You may have realized that your IT & Communications systems are no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need are solutions that will minimize disruptions to your business and extend 'in the office' feel to your mobile workforce, all at a reasonable cost. Most importantly, you want to be able to control how you use, manage and pay for these services over the long term.
We all know disaster can strike anytime—a broken water pipe, fire, weather event… all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount.
Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.
We want to help you invest in ways to make sure you’re harnessing the power of all of your technological business resources. f you’re not already considering Cloud IT & Communications solutions, you should be.