The word superhero brings to mind images of heroic characters in flashy outfits that have amazing powers enabling them to save the world time and time again. Their secret identity, motivation and extraordinary abilities enable them to handle difficult situations with ease and inspires the mere mortals around them. But who or what is the true superhero that supports your organization? Who propels your employees to superior levels of productivity and drives excellent customer experiences? It is your Unified Communications solution. Otherwise referred to as UC in the underground superhero world. Your Unified Communications day in and day out are on a mission to collaborate in real time, increase teamwork and cohesiveness all in an effort to reach operational excellence.
Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime.
SMBs, in particular, are looking to get the most productivity out of their technology. Most don’t have an IT staff—and some don’t even have an IT budget, to speak of—so every technology purchase must have a direct impact on the SMB’s bottom line.
Any company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.
But the tools you use to interact with your customers are just as important as how you treat your customers. If they frequently experience dropped calls, clueless customer service reps or trouble connecting with your company, it won’t be long before those customers look to your competitors to conduct their business.
That’s why your technology and technical support is a critical component of your customer service strategy. With a mobile, in office feel, your employees can provide the best possible customer interaction no matter where they are. Giving your employees secure, reliable access to the tools they need anywhere, will enable your customers to communicate easily with your company, anytime, for any reason.
Every business, regardless of size or focus, relies on its communications & IT systems. Without reliable technology, the critical interaction between employee and customer can’t happen, which means your business won’t grow and thrive.
You may have realized that your IT & Communications systems are no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need are solutions that will minimize disruptions to your business and extend 'in the office' feel to your mobile workforce, all at a reasonable cost. Most importantly, you want to be able to control how you use, manage and pay for these services over the long term.
We all know disaster can strike anytime—a broken water pipe, fire, weather event… all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount.
Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.
We want to help you invest in ways to make sure you’re harnessing the power of all of your technological business resources. f you’re not already considering Cloud IT & Communications solutions, you should be.
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
Is your technology and processes serving you like you serve your customers?
Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want). The result often is an increase in productivity and a more satisfied workforce—a win-win for companies and their employees alike.
Take a look at how your employees are working—chances are, a good number of them are mobile, working from anywhere but the office and at times beyond the 9-to-5 workday. But no matter where they are and when they’re working, they need to have the necessary tools to do their jobs and collaborate with each other and their clients. You need to give them that functionality, and at a price that won’t break your budget.