Voice over Internet Protocol
VoIP phone systems utilize the internet to transfer sound waves, rather than traditional landlines. Commonly referred to as cloud phone systems, this technology is rapidly replacing many companies' land lines, or POTS lines.
Other terms commonly associated with VoIP:
- Internet Telephony
- IP Telephony
- Broadband Telephony
- Broadband phone service
How does it work?
First of all, a communication device is connected to the internet, whether wirelessly or by a "hardline" plugged directly into the data port. Then, a call is placed through the device, whether it is a traditional handset phone, a cell phone, or a computer. Then, the VoIP system or software program, converts your speech into packets of digital data. It is then handled by the internet in the same way as email and other data, traveling via the internet and being converted back into sound at the destination.
Who is a good candidate for VoIP?
Read more about how the cloud works here, or use this checklist to see which telephony model is best suited to your business.
Think you're ready to go VoIP? Make sure everything is in place for a seamless transition with our planning guide: Moving Your Phone System to the Cloud: A Step-By-Step Guide.